How can I return my UK order?
- Visit our online returns portal here
- Search for the order with the order ID (this starts with PM) and your email address from your original order
- Select the item(s) that you would like to return by amending the return quantity
- Select the return reason from the list of options, if the item is faulty please provide additional details
- Submit your return
- You will then be emailed a link to create a Royal Mail returns label
- Visit the Royal Mail website, fill out your order details
- This will then generate a label that you can either print at home or use the QR code in your local post office
- Attach the label to the outside of the parcel
- Drop the parcel off at your local post office, for locations see here
- Keep the tracking information provided as you can use this to track your return parcel
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