How can I return my UK order?

  1. Visit our online returns portal here 
  2. Search for the order with the order ID (this starts with PM) and your email address from your original order
  3. Select the item(s) that you would like to return by amending the return quantity
  4. Select the return reason from the list of options, if the item is faulty please provide additional details
  5. Submit your return
  6. You will then be emailed a link to create a Royal Mail returns label
  7. Visit the Royal Mail website, fill out your order details
  8. This will then generate a label that you can either print at home or use the QR code in your local post office
  9. Attach the label to the outside of the parcel
  10. Drop the parcel off at your local post office, for locations see here
  11. Keep the tracking information provided as you can use this to track your return parcel
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