My order is stuck at customs

If your order is stuck at border customs, the shipping courier will likely reach out regarding any missing information or next steps.

Please note that for US shipments in order to comply with US Customs and Border laws, all orders over $800 are subject to an “ultimate import” law and require a Social Security Number (SSN) or Employer Identification Number (EIN) for delivery. DHL will typically reach out directly if your order has been held to request further information. This data will be shared between DHL and US Customs.